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American Giant and Small Business
This came across my sights the other day: How American Giant Hacked the Supply Chain For years, it was cheaper to produce goods overseas. But Bayard Winthrop believes that’s changing, in part because...
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Nancy's Yogurt: what customer service should strive to be
I wrote a few weeks back about how and why I gave up my fax number, and mentioned that I’d have a nice customer service story as a follow-up. Here it is: Awhile back I bought a small tub of sour cream...
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Life and times of a small biz: what's a fax number worth to me?
A couple months ago I eliminated my fax number. Although I wasn’t going out of my way to get rid of it, I am now no longer reachable by fax. I guess it isn’t accurate to say I eliminated my fax number....
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